RETURNS · P21-P28 FINAL

1-click. Instant wallet. Free reverse pickup.

Refunds credited to your AkekartCoins wallet on approval for damaged/wrong items. Free reverse pickup auto-routed via CourierRouter. Photo verification only · no question for orders <₹500.

Instant wallet credit Free pickup No restocking fee 7-day window
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Avg Refund Time
Start a Return
0
Returns 30d
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Avg Refund Time
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Free Pickup Rate
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Resolution Rate

6 return reasons Each with published policy · photo verification · auto-action where applicable

Damaged in transit
Item arrived broken/cracked
Full refund · free pickup · no question
Wrong item received
Different from order
Full refund · free pickup · seller penalty
Quality below promise
Photos vs reality mismatch
Partial/full · photo verification
Arrived too late
Past SLA window
Auto-credit via SLA breach (P26)
Changed mind
No longer needed
7-day window · ₹50 pickup fee
Size / fit issue
Apparel · shoes · furniture
Free exchange · or refund

4-step return workflow Each step SLA-tracked · auto-progress · no claim forms

1
Request
Tap "Return" on order · pick reason · attach photos. Trust-lens-scored auto-approval for <₹500 orders.
INSTANT
2
Pickup
CourierRouter (W30) auto-routes reverse pickup. Buyer picks slot · ShippingWallet pre-pays courier.
24-48H
3
Inspect
Item received at warehouse · photo + condition check. Seller notified · 24h to dispute condition.
24H
4
Refund
WalletLedger credits buyer wallet instantly. Original-source refund (bank/UPI) in 3-5d optional.
<1H WALLET

Why this is structurally different No restocking fees · no claim queues · no platform discretion

Auto-credit
Instant to AkekartCoins · no 7-day bank reverse
Free pickup
CourierRouter assigns · ShippingWallet pays · buyer ₹0
No-Q <₹500
Trust-scored auto-approve · zero friction sub-low-ticket
Photo proof
Buyer photos + warehouse photos · both archived
Zero restock fee
Hidden fees on returns = trust killer · we refuse